Customer Service

CUSTOMER SERVICE   Full size bottle We ship to Switzerland and Liechtenstein by Swiss Post or DHL. We ship to Germany, France and Austria by Swiss Post or by FedEx. We ship to other European Country and worldwide by FedEx or TNT or GLS or DHL Samples and raw materials We ship worldwide. Cost of shipment for samples by Swiss Post is free. We thank you for your trust. If you encounter troubles or have questions: Contact us by e-mail to sales@tiferet.ch by phone or by sending us a letter. We will be delighted to support you. OUR GUARANTEE We aim at sending you all orders in excellent condition, caring for your order from the entry in our shopping system until we ship. If -for whatever reason- you do not receive your order in reasonable time (see list of expected deliveries below) and in excellent conditions: Contact us by e-mail to sales@tiferet.ch Or call us at  +41 79 198 56 68 SHIPMENT SAMPLES: shipment worldwide with the Swiss international priority postal service. FULL SIZE PRODUCTS to Switzerland and Liechtenstein: Shipment by Swiss Post or DHL. FULL SIZE PRODUCTS to Germany, France and Austria: Shipment by FedEx or Swiss Post. FULL SIZE PRODUCTS TO OTHER EUROPEAN UNION COUNTRY: Shipment by FedEx or TNT or GLS or DHL. FULL SIZE PRODUCTS TO OTHER COUNTRIES, Shipment by FedEx or DHL. Due to delivery, customs and service troubles we do not serve directly the following markets: ITALY. You can buy our products in Italy from our retailers: https://giovannisammarco.ch/retailers/ RUSSIA: please contact us at sales@tiferet.ch We will do our best to ship your order as soon as possible. If for any reason the shipment has to be delayed, we will keep you informed. EXPECTED DELIVERY TIMES from the date of shipment( delays are possible and are not under our control): Full bottles: SWITZERLAND AND LIECHTENSTEIN 1-2 days EUROPE: 3-7 working days U.S. and CANADA: 3-7 working days REST OF THE WORLD: up to 10 days Samples: SWITZERLAND AND LIECHTENSTEIN: 1-2 days EUROPE: up to 1 week U.S. and CANADA 7-10 working days REST OF THE WORLD: approx 2 weeks TAXES AND FEES All orders include local Swiss taxes, all packaging material and all other local Swiss fees. You may, depending on your place and country of destination, have to pay local taxes and VAT. Please consult your local customs for questions about VAT, customs handling fee and other charges when importing goods from Switzerland. UNDELIVERABLES, REFERRALS Undeliverable shipments due to missing address information will not be reimbursed. Undeliverable shipments with correct shipment address: We will either reimburse you or ship again at no cost to you. PAYMENT OPTIONS We accept Visa, Mastercard and American Express cards. Payment interface is secured by Swiss Postfinance. We accept Swiss Post finance payment card and Postfinance e-finance (Swiss clients only). For more information on Postfinance and its services: Please follow this external link the postfinance website. We accept also Paypal. If you want to pay by bank transfer, please contact us at sales@tiferet.ch RETURN POLICY For your safety and as we trust our clients: We offer you very flexible return options. You can cancel your order within two weeks after we have received it. We kindly ask you to return the goods after your cancelation. We will reimburses you within 7 days after we have received the goods. You can return new, unopened items from a canceled order within two weeks after they have been delivered to you. You may return your purchased goods without specifying the reasons for the return. Please make sure not to open or test any fragrance items in case you want to return them. Items should be returned in their original packaging, unopened and unused. All costs for returning goods such as extra taxes or shipment and packaging costs are covered by the buyer of the goods. We will refund you the costs of the goods without covering the shipment of the goods to the shipment address provided with your order. PLACE OF JURISDICTION The place of jurisdiction is Herisau, Switzerland.