Online orders general terms and conditions.

Full size bottle

We ship to Switzerland and Liechtenstein by Swiss Post.

We ship to other countries with Post or Express Courier, depends on the destination.

US: We ship with Fedex

UK: We ship with Fedex

Hong Kong: We ship with Fedex

Gulf countries: We ship with Fedex

European continent countries: Depends from destination country we ship with Fedex or with Postal service.

The best type of shipment is chosen according to the destination and quantity of products ordered. In some cases it is only possible to make a shipment without a tracking number. It will therefore not be possible to provide a tracking number. The shipping risk is to be borne by the buyer. In the event that the order has not been delivered one week after the expected delivery date, please contact us.

IMPORTANT: read the Taxes and Fees section below regarding the handling of any customs issues. No complaints are allowed in the event of customs issues in destination country.

Due to delivery, customs and service troubles we do can not ship directly to some countries, if you are not able to order from your country, please contact us.

Samples

We ship worldwide.

Cost of shipment for samples by Swiss Post is free.

IMPORTANT: Samples order can only be shipped by regular mail, without tracking. No responsibility in case of loss or not delivered items. No refund will be possible.

Delivery times can sometimes be long, please be patient. If you have not received your samples one month after ordering, please contact us.

We reserve the right, in certain cases, to send samples by traceable shipment, without this constituting an obligation of any kind on our part and at our sole discretion depending on the country of destination. Under no circumstances, and not even for an additional fee, can we guarantee trackable shipment for orders containing only samples.

IMPORTANT: read the Taxes and Fees section below regarding the handling of any customs issues. No complaints are allowed in the event of customs issues in destination country.

We thank you for your trust.

If you encounter troubles or have questions: Contact us by e-mail to sales@tiferet.ch by phone or by sending us a letter.
We will be delighted to support you.

OUR GUARANTEE
We aim at sending you all orders in excellent condition, caring for your order from the entry in our shopping system until we ship.
If -for whatever reason- you do not receive your order and in excellent conditions:
Contact us by e-mail to sales@tiferet.ch
Or call us at  +41 79 198 56 68

We will do our best to ship your order as soon as possible. If for any reason the shipment has to be delayed, we will keep you informed.

EXPECTED DELIVERY TIMES from the date of shipment (delays are possible and are not under our control):

Full bottles:

SWITZERLAND AND LIECHTENSTEIN 1-4 days
EUROPE: up to 1 month
U.S. and CANADA: 3-21 working days
REST OF THE WORLD: up to 1 month

Samples:

SWITZERLAND AND LIECHTENSTEIN: 1-4 days
EUROPE: up to 1 month
U.S. and CANADA up to 3 weeks
REST OF THE WORLD: up to 45 days

TAXES AND FEES
All orders include local Swiss taxes, all packaging material and all other local Swiss fees.
You may, depending on your place and country of destination, have to pay local taxes and VAT. Please consult your local customs for questions about VAT, customs handling fee and other charges when importing goods from Switzerland.

PAYMENT OPTIONS
We accept Visa, Mastercard and American Express cards. Payment interface is secured by Swiss Postfinance.
We accept Swiss Post finance payment card and Postfinance e-finance (Swiss clients only).
For more information on Postfinance and its services: Please follow this external link the postfinance website.

We accept also Paypal.

If you want to pay by bank transfer, please contact us at sales@tiferet.ch

RETURN POLICY
For your safety and as we trust our clients: We offer you very flexible return options.
You can cancel your order within two weeks after we have received it. We kindly ask you to return the goods after your cancelation. We will reimburses you within 7 days after we have received the goods.
You can return new, unopened items from a canceled order within two weeks after they have been delivered to you. You may return your purchased goods without specifying the reasons for the return.
Please make sure not to open or test any fragrance items in case you want to return them. Items should be returned in their original packaging, unopened and unused. All costs for returning goods such as any tax, customs fee, import charge or shipment and packaging costs are to be covered by the buyer of the goods.
We will refund you the costs of the goods without covering the shipment of the goods to the shipment address provided with your order or any tax or customs fee.

In case of missing deliveries due to incorrect address, addresee absent, uncollected parcel or any other reason not depending on us, no refund will be possible.

YOUR PRIVACY

Your privacy is important to us and we want your visit of our website to be a safe, pleasant and informative experience. This page informs you in detail about personal data that we gather and your privacy.

PERSONAL INFORMATION

We collect customer information during the ordering process in order to make sure that our products are delivered properly and to serve you. Never will this information, names, adresses, phone, fax, e-mail, comments or any other information communicated via this website to us,  be handed over for free or sold to external bodies. Address and order information can be communicated to logistics provider who ship your orders. They do not store any information beyond the temporary need to make your order ready for shipment.

All collected data are only stored on our safe hosting server in a Swiss data center and as backup copies at Tiferet GmbH, in St.Gallen, Switzerland.

COOKIES

Cookies are used on some areas of our site. Cookies are small text files placed on your hard drive that allow our site to store tokens of information in your browser. It gives your browser an identifier used only while you are on the site. This enables us to analyse how visitors use the site, allowing us to continually improve the service it provides.
We do not link personal data to the information contained in the cookie to determine or track the identity of any user on giovannisammarco.ch

If you do not want to receive a cookie from giovannisammarco.ch or other sites, it may be possible to set your browser to notify you when a cookie is sent to you. However, the shopping cart functionality might be affected. You can always reach us by mail in this case to communicate your order.

QUESTIONS

For any questions concerning your personal data, please contact us here:

Tiferet GmbH
Ruhsitzstrasse 15
9000 St.Gallen
Switzerland
e-mail: g.sammarco@tiferet.ch
phone: +41 79 198 56 68

PLACE OF JURISDICTION
The place of jurisdiction is St.Gallen, Switzerland.

These general terms of sales are valid only for online orders sent via this website submitted by private individuals. Any oder or purchase not submitted trough this website or sumbitted by a company implies acceptance of Tiferet GmbH General terms of sales which you can donwload here.
The Tiferet GmbH General terms of sales shall also apply in a subsidiary manner to orders sent via the website, for all those parts for which the terms and conditions of sale applicable to the website do not contain more favourable provisions.